Experiencing problems? Try these troubleshooting steps.

Embed your videoask in native apps

If you want to use VideoAsk in your native mobile application, here's what you need to know.

Videoasks can be used in native mobile apps by loading them in WebViews. Add the parameters and settings described below to your native app for an optimal experience with VideoAsk video and audio recordings.

iOS instructions

Use a WKWebView with the following settings:

The record button is hidden when opening a videoask in a WebView of my iOS app, so it makes it tricky for respondents to answer. How can I solve this?

This can be fixed by adding a little extra code to your embed code:

let configuration = WKWebViewConfiguration() configuration.allowsInlineMediaPlayback

  = true
webView = WKWebView.init(frame: .zero,

  configuration: configuration)

Android instructions

Use a WebView with the following settings:

  • Make sure that your app has access to RECORD_AUDIO, CAMERA and WRITE_EXTERNAL_STORAGE. Request permissions if it doesn't.
  • Set webview.settings.javaScriptEnabled to true.
  • You can override webViewClient's shouldOverrideUrlLoading to return true.
  • You should override webChromeClient's onPermissionRequest to automatically grant permissions.

You can find a complete example here.

To detect that a videoask was completed, use the Redirect to URL feature to send users to a URL on completion, and listen to the URL change event.

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